RETURNS
1.1 Physical Books
If you are not satisfied with your purchase of a physical book, you may return it under the following conditions:
The item must be returned within 30 days of the delivery date.
The book must be in its original condition, unused, and in the original packaging.
A valid proof of purchase is required (e.g., order number, receipt).
Once your return is approved, you will receive instructions on how to return the item.
1.2 Digital Products (eBooks, Audiobooks, etc.)
Due to the nature of digital products, we do not offer returns or refunds on eBooks, audiobooks, or other digital content once they have been accessed or downloaded.
2. Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Personalized or custom-made books
Sale or clearance items
If these products are defective or damaged upon arrival, please contact us immediately for assistance.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund using the original method of payment within 5-10 business days.
3.1 Full Refunds:
You will be eligible for a full refund if:
The item is returned in its original condition and packaging.
The return is processed within the specified return period of 5-10 days.